TERMS & CONDITONS
TERMS AND CONDITIONS OF SALE
l’Ermitage Hôtel Cuisine-à-manger, SAS DU MONT CINDRE The present General Terms and Conditions of Sale apply to all bookings made on the hotel’s website www.ermitage-college-hotel.com (also accessible via the Group website www.ehotels-lyon.com) for individual customers (excluding group bookings). They form an integral part of the contract. The offers and general terms and conditions presented are valid on the day they are consulted. They are periodically updated, but all bookings will be honored on the date of stay under the conditions specified. For each reservation, you will be given a booking reference number, which you will need if you wish to modify or cancel your reservation. Reservations can be made on www.ermitage-college-hotel.com website up to the day of arrival. For late bookings on the same day, please contact our reservations department / Tel: +33 4 72 19 69 69 / Fax: +33 4 72 19 69 71 Rooms are available from 4pm and must be vacated by 11am the following day. Failing this, an additional night will be charged.
PRICE DISPLAY
All prices are quoted in Euro (€) and include VAT. Including tourist tax, to be paid locally (set by the authorities and subject to change). Some services may be subject to a supplement.
MEANS OF PAYMENT
Your credit card serves as a guarantee for your reservation. We accept VISA, Mastercard and American Express.
COMPLAINTS
All complaints must be addressed to the management of L’Ermitage Hôtel, by registered letter, within 7 days of your stay.
In the absence of a satisfactory response within 60 working days, the customer may refer the matter to the Médiateur du Tourisme et du Voyage (Tourism and Travel Ombudsman), whose contact details are given below: Postal address: Médiation Tourisme et Voyage BP 80 303 75 823 Paris Cedex 17 Website: www.mtv.travel
SENDING OF BOOKING CONFIRMATION
For bookings made on the website, you will receive a confirmation email with your booking number.
RESERVATION MODIFICATION
For any booking modification (change of date, names, number of people, etc.), please send an e-mail to the following address: contact@ermitage-college-hotel.com, quoting your booking confirmation number. Please also refer to the cancellation conditions specified at the time of booking.
CANCELLATION CONDITIONS
In accordance with article L121-20-4 of the French Consumer Code, customers are reminded that they do not have the right of withdrawal, as provided for in article L.121-20 of the French Consumer Code, when services are provided for a specific date or period. Cancellation conditions and their implementation are linked to the rates concerned by the reservation and will be specified at the time of online purchase. If the customer does not show up at the hotel or “No Show” (reservation not cancelled – customer not present), the entire reservation is cancelled, which means that the reserved night(s) are released, and the total amount of the reserved stay, i.e. all reserved nights and extras, is automatically payable, without any right to reimbursement for the customer. In the event of interruption of the stay, the full price of the stay previously booked may be collected, or in certain cases a “credit note” corresponding to the unused portion of the stay may be offered to the customer. I acknowledge that I have read and understood these General Terms and Conditions of Sale before placing my order. Consequently, placing an order implies my full acceptance of the L’Ermitage Hôtel General Terms and Conditions of Sale and my unreserved acceptance of all their provisions.
FORCE MAJEURE
The management of L’Ermitage Hôtel understands force majeure to mean any event outside the control of the parties that is both unforeseeable and insurmountable, preventing the hotelier or the customer from performing all or part of their obligations under the contract. This is particularly the case in the event of a general strike involving means of transport (subject to presentation of proof), hotel staff, bad weather, riots and terrorist attacks, etc. It is expressly agreed that force majeure suspends the performance of the parties’ mutual obligations. At the same time, each of the parties shall bear the cost of all expenses incurred as a result of the case of force majeure: consequently, travellers alone shall bear any additional costs that may be incurred to enable the trip to continue.
INFORMATION TECHNOLOGY AND CIVIL LIBERTIES
Pursuant to Act no. 78-17 of January 6, 1978 on Data Processing, Data Files and Individual Liberties, amended by Act no. 2016-1321 of October 7, 2016 for a “Digital Republic” and in the context of proper compliance with the RGPD, which came into force on May 25, 2018, customers are hereby notified that their order, in order to be completed, must be subject to nominative and computerized processing. In the event that customers refuse to submit to the collection of their data, L’Ermitage Hôtel, being unable to process the reservation, will be obliged not to record the said reservation without this constituting a refusal to sell without any legal basis. As a result, L’Ermitage Hôtel will be released from any liability in this respect. L’Ermitage Hôtel, as the data controller, collects and processes personal data for the purposes of managing reservations and customers, for billing and payment purposes, and for carrying out its sales campaigns and satisfaction surveys. The data is intended for L’Ermitage Hôtel and its service providers. You have the right to access, rectify, port and delete any personal data concerning you, and you may object to or request the restriction of the processing of such data. To exercise these rights, simply contact the L’Ermitage Hôtel directly: contact@ermitage-college-hotel.com / T. +33 4 72 19 69 69 / F. +33 4 72 19 69 71. Consumers who do not wish to be the subject of commercial canvassing by telephone can register free of charge on a list of opposition to telephone canvassing. For further information, visit Bloctel. L’Ermitage Hôtel informs you that you also have the right to lodge a complaint with the CNIL.